Staff & commissions
Manage your whole team from one place: precise per-branch permissions, schedules, time off, and attendance, and three fair commission models that tie each person's effort to their income — with rating-linked salary and disciplined payouts.
Staff and service providers
In Orcaa, every member of your team — the administrative staff member and the actual service provider — is recorded in a single "provider" record, distinguished by whether the record is an actual service provider who performs services for customers or a supporting staff member who provides no direct service. This unification lets you manage the whole team from one place, while the system keeps the distinction needed for calculating commissions and appearing on the booking page.
Custom per-branch permissions
The permissions system (RBAC) gives you precise control over what each person sees and does. Built-in roles, free on all plans, cover the common cases, while the higher plan lets you create custom roles tailored to your business. Most importantly, the role is assigned to each person at the branch level, so a person may be a manager at one branch and a limited-permission staff member at another — discipline that protects your data and prevents unnecessary access.
Schedules and availability
Each service provider has their own work schedule and availability, which determine when they appear for booking and which slots are available on them. These schedules integrate with the booking engine so no slot is offered outside the person's working hours, and the slots shown to the customer are built from a mix of the branch's hours, the specialist's schedule, and the service duration.
Time-off requests and attendance
The team submits time-off requests inside the system, which go through the manager's approval with automatic detection of any conflict with booked appointments before approval — so no time off is approved that would leave bookings hanging without warning. Alongside this, the system supports attendance with clock-in and clock-out for each shift, giving you an accurate record of actual working hours.
Three commission models
Orcaa supports three commission models that work together to cover different ways of rewarding:
1) Per-service or per-procedure commission
Commission Engine v2 calculates a commission per service or procedure with independent rates for each service, plus net-of-cost profit sharing calculated after deducting the cost — including lab fees and materials — not on the gross. And for those on a fixed salary, commission is calculated only on added services (upsells), so the salary doesn't double with commission on the base service.
2) Product-sale commission
When a product is sold at the point of sale, a sale commission is recorded for the seller chosen in the sale. This rewards whoever actually makes the sales and motivates the team to present the right products to customers.
3) Daily-target bonus
You can set a daily target for each service provider, and the system gives them a fixed bonus the moment they hit it — with real-time progress tracking the person sees all day long, which creates direct motivation to accomplish more.
Rating-linked salary
Orcaa turns customer satisfaction into a material incentive through a tier model based on the provider's average monthly rating. The average falls within a tier that determines their salary that month, so service quality is directly tied to income, and all of this is calculated automatically without manual follow-up.
Salary generation, approval, and payout
The system gathers all of the above — commissions, bonuses, and the rating tier — into a salary statement for each person, which moves through a clear path from generation to approval to payout. This keeps the figures transparent and consistent with the team's actual activity, and each person receives a notification when their salary is generated.
A provider's take-home pay
It's important to distinguish: a provider's take-home pay is their commission amount recorded in their own commission statement, not the business's gross revenue. Gross revenue is a figure that belongs to the business as a whole and is used to measure its performance, while what the specialist actually takes is only their commission — and showing the two separately preserves clarity in accounting and prevents any confusion between the person's income and the establishment's revenue.
Frequently asked questions
Both are a "provider" record, distinguished by whether the record is an actual service provider who performs services or an administrative staff member who does not — so you manage the whole team from one place.
Yes. Built-in roles free on all plans and custom roles on the higher plan, with the role assigned to each person at the branch level.
Three models: per-service or per-procedure commission (net-of-cost profit sharing), product-sale commission to the chosen seller, and a fixed bonus on hitting a daily target.
Through a tier model based on the provider's average monthly rating, so the average falls within a tier that determines their salary, calculated automatically.
It's their commission amount in their commission statement, not the business's gross revenue; gross revenue belongs to the establishment as a whole, while what the specialist takes is only their commission.
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