Privacy Policy

Last updated: June 2026

1. Introduction

Orcaa treats the protection of your privacy as a core responsibility. This policy explains in detail how we collect, use, and safeguard your data when you use our business management platform.

2. Data We Collect

Account Data

Name, email address, and phone number
Business name and industry type
Billing and subscription details

Usage Data

Booking and appointment records
Customer records and invoices
Performance reports and analytics
Login activity and account event logs

Technical Data

IP address and browser type
Device and operating system information
Cookies

3. How We Use Your Data

We use your data to:

Deliver platform services (bookings, invoicing, reporting)
Improve your experience and continuously develop the platform
Send critical account notifications
Provide technical support when you need it
Show you offers and promotions from the business you are visiting, and measure how they perform

4. Data Sharing

We may share data with:

Payment processors (for invoice processing)
Messaging providers (SMS — for reminders and notifications)
Analytics providers, in aggregated, de-identified, or pseudonymized form, to understand product usage
Service providers and infrastructure vendors that operate the platform on our behalf
Legal authorities, when required by law or a valid legal request
A successor entity, in the event of a merger, acquisition, or sale of assets

5. Data Security

All data in transit is protected by SSL/TLS encryption. Sensitive data (such as clinical notes) is encrypted at rest. We conduct regular security audits and perform automated daily backups.

6. Your Rights

You have the right to:

Access all your data at any time
Export your complete data in standard formats (CSV, JSON)
Modify or update your information
Delete your account and all associated data permanently
Opt out of marketing communications

7. Cookies

We use essential cookies required for platform operation (authentication, preferences), as well as analytics cookies to understand usage and improve the product. You can manage cookie preferences through your browser or our consent banner at any time.

8. Data Retention

We retain your data for as long as your account remains active. Upon account cancellation, your data is deleted within 30 days. Backup copies are purged within 90 days.

9. Contact Us

If you have any questions about this privacy policy:

Email: [email protected]
WhatsApp: +20 155 870 0153

Last updated: June 2026