Frequently asked questions

Orcaa is a business management platform for service-business owners: salons, clinics, gyms, law firms, and others. It brings your whole business into one place: online booking, client profiles, invoicing, team management, marketing tools, and reports, with Gigx, a co-pilot that gets things done with you.

A wide range of service industries: beauty salons, medical clinics, gyms and fitness centers, law firms, spas and wellness centers, consulting practices, and any appointment-driven service business.

Yes. The dashboard runs in both Arabic and English with a single-click switch, and notifications and reminders are delivered to your clients in their language.

Yes. Orcaa is fully responsive across mobile devices and tablets, so you can manage your business from anywhere.

Orcaa offers an Arabic and English interface, Arabic-speaking support that understands your sector, local payment integration via Paymob, SMS reminders, and industry-specific modules for clinics and law firms that competing tools do not provide.

Two plans, both on the same full product — the difference is team scale. Plus starts at 5,000 EGP/year with up to 2 staff members, while Pro starts at 10,000 EGP/year with unlimited staff and the Provider App. Both include 1 branch, then each additional branch is 5,000 EGP/year. Every plan includes a 7-day free trial with no credit card required.

Yes. Seven days of full feature access, with no credit card required. Registration takes under 60 seconds.

No. The free trial requires no payment information. We request billing details only when you decide to continue with a paid subscription.

At any time. Upgrades are prorated immediately, while downgrades take effect at the start of the next billing cycle. There is no long-term commitment.

Credit cards (Visa and Mastercard), online payments via Paymob, and bank transfer.

Yes. All data is encrypted in transit and at rest, with daily backups and periodic security reviews.

At any time. You can export all of your data in CSV and JSON formats. Your data belongs to you and is never held back.

Yes. Our support team will guide you through the migration step by step until everything is transferred. Contact us to begin the process.

Yes. Clients can book at any time through your branded booking link or the client portal. The process takes seconds and requires no app download.

Yes. Automated SMS reminders are sent before every appointment, significantly reducing no-shows.

Yes — multi-branch is available on Plus and Pro. One branch is included; each additional branch is 5,000 EGP/year. A single dashboard manages all of them with consolidated reports, branch-level staff roles, and independent schedules per location.

Yes. Orcaa integrates with Paymob so you can accept online payments from clients seamlessly.

Gigx is an AI assistant present with you on every page of the dashboard, aware of the context of the page you're working on. Ask it in Arabic or English about your revenue, customer balances, or bookings, and it performs tasks with your permission (creating an invoice, booking an appointment…) and suggests proactive next steps. Every sensitive action comes as a proposal you confirm with one tap.

Yes. The system calculates VAT per service or product on a tax-inclusive basis, and the invoice shows a clear breakdown separating the taxable amount from the exempt one. The system is ready for e-invoicing requirements once they're enabled.

A feature that lets you team up with other businesses through cross-promotion coupons, so each party's customers benefit from the other's offers. The system detects a partner's customers automatically by phone-number match — a new growth channel with no ad spend.

Orcaa is mobile-first: tables turn into cards on small screens, with a bottom bar and long-press menus that feel like a native app. Providers get a direct, single-flow work experience (Now / Next / Done). All of it runs from the browser with no app to install.

No. Orcaa is built as installable modules: every capability (bookings, packages, memberships, POS, store, clinical records…) is an independent module you enable or disable from add-on settings. Each industry starts with a sensible default set, and you control the rest.

Yes. Two-way sync with Google Calendar: Orcaa appointments appear in your calendar, and your personal events appear here, with automatic conflict prevention.

Yes. You can enable two-factor authentication via an authenticator app with recovery codes, review the devices connected to your account, and log them all out with one tap — extra layers of protection for your account.

Yes. You can export all of your data or request its erasure in line with privacy requirements (GDPR). A restorable trash and a full audit log of every sensitive change are also available. Your data belongs to you.

Via WhatsApp at +20 155 870 0153 or email at [email protected]. A dedicated team responds promptly.

We provide full onboarding support from day one, including complimentary training for every new customer and a help center with step-by-step videos and articles.

Sunday through Thursday, 9:00 AM to 6:00 PM Cairo time. WhatsApp messages are prioritized for the fastest response.