Notifications & chat

Multi-channel notifications from a unified sender pipeline

There's no use in an important event passing without its owner knowing about it. So Orcaa builds its notifications on a unified sender pipeline that distributes a single message to the most suitable channel: email, in-app notifications, push notifications on the phone, and SMS. Whether it's a new booking, a payment that arrived, or a rescheduled appointment, the alert reaches the relevant person through the channel they actually follow, without all of that being written manually.

Real-time over websockets and sent via a queue

All notifications are sent through a background queue so they don't slow the system's response or disrupt work during peak time. And yet, in-app notifications arrive in real time over an open websockets connection, so alerts appear on your screen at the moment they occur — without refreshing the page. This balance between the background queue and the real-time connection gives you fast arrival and stable performance together.

Per-user notification preferences

Each user has their own notification preferences panel, in which they choose the types of events that matter to them and the channels they want to receive them over. A business owner may prefer payment notifications by email, while a service provider settles for an in-app notification when a booking is assigned to them. The result is that each person receives only what matters to them, so no one drowns in alerts that don't concern them.

In-app chat with an icon and real-time badge

A chat icon is available in the topbar for all user types — business owner, service provider, and customer — carrying a real-time badge with the number of unread messages that updates the moment a new message arrives. This way you don't miss an important conversation, and you know at a glance that something awaits your reply.

Notifying all participants of chat messages

When a message is sent in any conversation, all participants in it are notified — not just one party. This ensures that group conversations among your team or between you and a customer don't lose a message, and everyone stays aware of the latest in the discussion.

Direct voice calls

Alongside text messages, Orcaa enables direct voice calls between users via WebRTC technology — a high-quality voice call from inside the app without external tools. When you need a quick clarification that writing can't cover, you start the call with a click and make it right where you already are.

Virtual consultation meeting rooms

For businesses that deliver their services remotely — such as consultations and professional sessions — virtual meeting rooms provide a dedicated space to hold a session with the customer without a physical meeting. These rooms combine the consultation and communication into a single, connected experience tied to the customer's booking, so you manage your relationship from start to finish inside Orcaa.