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Privacy Policy

Last updated: March 2026

1. Introduction

At Orcaa, your privacy isn't just talk -- it's a commitment. This policy explains how we collect, use, and protect your data when you use our booking and business management platform.

2. Data We Collect

Account Data

  • Name, email, and phone number
  • Business name and type
  • Billing and subscription information

Usage Data

  • Booking and appointment records
  • Customer records and invoices
  • Performance reports and analytics
  • Login activity and account logs

Technical Data

  • IP address and browser type
  • Device and operating system information
  • Cookies

3. How We Use Your Data

We use your data to:

  • Provide platform services (bookings, invoices, reports)
  • Improve your experience and develop the platform
  • Send important account notifications
  • Provide technical support
  • Analyze platform performance in aggregate (not individual)

4. Data Sharing

We never sell your data. Period. This is a written guarantee, not a marketing slogan.

We may share limited data with:

  • Payment processors (for invoice processing only)
  • Messaging providers (SMS/WhatsApp -- customer numbers only for reminders)
  • Legal authorities (only when required by court order)

5. Data Security

We use SSL/TLS encryption for all data in transit. Sensitive data (like clinical notes) is encrypted at rest. We conduct regular security reviews and perform daily backups.

6. Your Rights

You have the right to:

  • Access all your data at any time
  • Export your complete data in standard formats (CSV, JSON)
  • Modify or update your information
  • Delete your account and all associated data
  • Opt out of marketing communications

7. Cookies

We use essential cookies for platform operation (login, preferences). We may use analytics cookies to understand platform usage in aggregate. You can control cookie settings through your browser.

8. Data Retention

We retain your data as long as your account is active. If you cancel your account, we delete your data within 30 days. Backups are purged within 90 days.

9. Contact Us

If you have questions about this privacy policy:

Last updated: March 2026