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Privacy Policy

Last updated: March 2026

1. Introduction

Orcaa treats the protection of your privacy as a core responsibility. This policy explains in detail how we collect, use, and safeguard your data when you use our booking and business management platform.

2. Data We Collect

Account Data

  • Name, email address, and phone number
  • Business name and industry type
  • Billing and subscription details

Usage Data

  • Booking and appointment records
  • Customer records and invoices
  • Performance reports and analytics
  • Login activity and account event logs

Technical Data

  • IP address and browser type
  • Device and operating system information
  • Cookies

3. How We Use Your Data

We use your data to:

  • Deliver platform services (bookings, invoicing, reporting)
  • Improve your experience and continuously develop the platform
  • Send critical account notifications
  • Provide technical support when you need it
  • Analyze platform performance in aggregate (never at the individual level)

4. Data Sharing

We never sell your data. This is a written commitment, documented here.

Limited data may be shared only with:

  • Payment processors (for invoice processing only)
  • Messaging providers (SMS/WhatsApp — customer phone numbers only, for reminders)
  • Legal authorities (only when compelled by a valid court order)

5. Data Security

All data in transit is protected by SSL/TLS encryption. Sensitive data (such as clinical notes) is encrypted at rest. We conduct regular security audits and perform automated daily backups.

6. Your Rights

You have the right to:

  • Access all your data at any time
  • Export your complete data in standard formats (CSV, JSON)
  • Modify or update your information
  • Delete your account and all associated data permanently
  • Opt out of marketing communications

7. Cookies

We use essential cookies required for platform operation (authentication, preferences). We may use analytics cookies to understand platform usage in aggregate. You can manage cookie settings through your browser at any time.

8. Data Retention

We retain your data for as long as your account remains active. Upon account cancellation, your data is deleted within 30 days. Backup copies are purged within 90 days.

9. Contact Us

If you have any questions about this privacy policy:

Last updated: March 2026