Frequently Asked Questions

Orcaa is a cloud-based booking and business management platform designed for service businesses such as salons, clinics, fitness centers, law firms, and more. It provides tools to manage appointments, clients, invoices, staff, and marketing from a unified Arabic-English dashboard.

Orcaa supports over eight service industries, including beauty salons, clinics and medical centers, gyms and fitness centers, law firms, spas and massage centers, training centers, consultancies, and any appointment-based business.

Yes. Orcaa is designed with an Arabic-first approach. The dashboard is available in both Arabic and English, and you can switch between them at any time. Reminders and client communications are also sent in Arabic.

Yes. Orcaa is fully responsive and works on any modern browser, including mobile phones and tablets. You can manage your business from anywhere.

Orcaa is purpose-built for the Middle East market, featuring a native Arabic interface, Arabic-language support, Paymob integration for local payments, and WhatsApp and SMS messaging. Additionally, Orcaa offers specialized modules for clinics and law firms not available in competing platforms.

Orcaa offers three plans starting at 375 EGP per month. All plans include a 14-day free trial with no credit card required. Visit the pricing page for full details.

Yes. Orcaa offers a 14-day free trial with full access to all features. No credit card is required, and setup takes less than 60 seconds.

No. The free trial does not require a credit card or any payment information. You will only be asked for payment details when you choose to subscribe.

Yes. You can upgrade or downgrade your plan at any time. Upgrades are prorated, and downgrades take effect at the start of your next billing cycle.

We accept credit cards (Visa and Mastercard), online payments via Paymob, and bank transfers.

Yes. All data is protected with SSL/TLS encryption, and sensitive information is encrypted at rest. We perform daily backups and conduct regular security audits.

Yes. You can export all of your data at any time in CSV and JSON formats. Your data remains entirely yours.

No. We never sell your data or share it with third parties for marketing purposes. This commitment is documented in our privacy policy.

Yes. Our support team can assist you in migrating data from your existing system. Contact us and we will guide you through every step of the process.

Yes. Your clients can book appointments around the clock via your dedicated booking link or the client portal. The booking process takes seconds and requires no app download.

Yes. Orcaa sends automated SMS and WhatsApp reminders before appointments to help reduce no-show rates.

Yes. Orcaa supports multi-branch management from a single dashboard, with consolidated reporting and branch-level access controls.

Yes. Orcaa integrates with Paymob, enabling you to accept online payments from your clients seamlessly.

You can reach our support team via WhatsApp at +20 111 219 6172 or by email at support@orcaa.cloud.

Yes. We provide complimentary onboarding sessions for all new customers. In addition, our help center includes tutorial videos and step-by-step articles.

Our support team is available Sunday through Thursday, 9:00 AM to 6:00 PM Cairo time. WhatsApp messages are responded to as promptly as possible.